Prepare Ahead for your Flight
-
Enroll in or Register your Mabuhay Miles Number: Ensure you're enrolled in the Mabuhay Miles program to have your flight miles credited. For existing members, add your Mabuhay Miles to your booking during online check-in or at the check-in counter.
-
Monitor Flight Status: Regularly check the status of your flight for any changes using PAL’s website.
-
Review and Manage Booking: Check and modify your flight details as needed, including seat selections, meal options, and rebooking arrangements.
-
Verify Travel Documents: Make sure all your travel documents, like passports, visas, and health certificates, are valid and meet destination requirements.
-
eTravel Registration: Secure your travel plans by registering on the e-travel portal ahead of your flight, ensuring a safe and efficient travel environment for all passengers.
-
Purchase Extra Services: Consider buying additional services such as travel insurance, special in-flight meals, and preferred seating.
-
Check Baggage Allowance and Purchase Prepaid Bags: Review PAL’s baggage policies and purchase prepaid baggage options in advance to save on costs.
-
Learn About Dangerous Goods Restrictions: Familiarize yourself with the rules regarding dangerous goods to ensure your luggage is compliant.
-
Familiarize With Airport and Terminal Layout: Understand the layout of your departure airport and terminal for easier navigation on your travel day.
-
Plan Airport Transportation: Organize how you'll get to and from the airport beforehand. If driving, look into parking options and fees.
-
Request Special Handling: Inform PAL if you need special assistance, including services for persons with disabilities, senior citizens, those with medical conditions, or if you're traveling with infants or pets.
-
Arrive Early for Check-In: Ensure you're at the airport 3-4 hours before your flight for check-in and baggage drop-off.
-
Prepare for Security Screening: Have your ID and boarding pass ready and comply with all security screening requirements.
-
Head to Your Boarding Gate: Verify your gate assignment on your boarding pass and keep an eye on the Flight Information Display System for any updates.
-
Follow Boarding Instructions: Please note that boarding gates might change, so please check the Flight Information Display at the gate regularly.
-
Stay Informed About Flight Changes: Keep updated on any flight delays or cancellations and seek assistance or information as necessary.
-
Navigate Through Transits Efficiently: Use airport signage to move between terminals or gates for connecting flights effectively.
-
Utilize Customer Support: Reach out to airline staff and customer service desks for help with any airport-related issues.
-
Watch Safety Instructions: Pay close attention to the safety briefing and follow all crew instructions during the flight.
-
Stay Seated in Assigned Seat: Occupy only the seat assigned to you, as indicated on your boarding pass.
-
Make Use of Flight Amenities: Take advantage of available amenities and services, asking cabin crew for assistance when needed.
-
Enjoy In-Flight Entertainment: Get the myPAL Player app for in-flight entertainment on planes without built-in systems. Bring your own headsets for an enhanced experience. Download from Google Play or the Apple App Store.
-
Follow Inflight Signs and Announcements: Adhere to all cabin crew instructions and aircraft signage throughout your flight.
-
Disembark Orderly: Wait for the cabin crew's instructions before disembarking to ensure an orderly exit from the aircraft.
-
Seek Special Assistance If Needed: If you've requested special assistance, approach the ground staff at the jet bridge for help.
-
Proceed to Transit Assistance if Necessary: Transit passengers needing help should go to the Transfer Desk.
-
Collect Your Baggage: To collect your luggage, proceed to the designated baggage claim area assigned to your flight. Take a moment to inspect your bag for any irregularities before departing the airport. Since lots of bags can look similar, double-check that you're grabbing the right one.
-
Report Any Baggage Issues: Immediately inform the Airport Baggage Assistance Desk of any problems with your luggage.
-
Complete the Post-Flight Survey: Provide feedback on your experience by filling out the airline’s survey.
-
Contact for Further Assistance or Feedback: Reach out to PAL through their official channels for additional help or to offer more detailed feedback.
-
Review Your Connecting Flights: Smoothly navigate through your connecting flights by engaging with our seamless Connecting Flights service, designed to ensure your travel is as smooth as possible.
-
Access the NAIA Transfer Guide: Make your NAIA transfers effortless. Access our detailed NAIA Transfer Guide for a hassle-free experience, ensuring convenience and comfort.
-
Connect Via Contact Us: Need assistance or support via chat, e-mail, or call? Easily reach out to us through our Contact Us service for prompt, personalized help.
-
Free Long Distance Call with MyPAL Assist Click to Call: Real-time support is just a click away. Utilize MyPAL Assist Click to Call for instant assistance whenever you need it.
-
Manage Your Booking: Take command of your travel itinerary with our Manage Booking feature. Effortlessly customize and organize your plans, tailoring your journey to your preferences.