Refund of a Ticket or any of its unused portion, including taxes, fees, or any other amount either collected by the passenger or on the passenger’s behalf by any third party, shall be subject to the conditions of the ticket and PAL’s Conditions of Carriage.

Philippine Airlines has discontinued the Hiraya Flight Pass program offered in partnership with Optiontown effective 18 September 2023. 

In compliance with IATF’s Guidelines for Nationwide Alert Level System and the Department of Health (DOH), all persons shall wear well-fitted face masks, if necessary, especially in public areas and enclosed spaces.

The General Conditions of Carriage provide information on the conditions that govern transportation operated by Philippine Airlines and PAL Express.

PAL and PAL Express, in compliance with the Philippine’s Joint Memorandum Circular No. 001 s. 2023 and the US DOT’s Rule 14 CFR Parts 244, 250, 253, 259, and 399, have adopted their  contingency plans to mitigate inconveniences to airline passengers during lengthy tarmac delays.

Philippine Airlines recognizes and values your privacy rights.

I. Definition of Terms 1. Activity – Any action or transaction of the Member pursuant to the Mabuhay Miles program.

Philippine CAB Economic Regulation No. 9, as Amended (For Flights to, Within and From the Philippines)

Required Notices under the Air Passenger Protection Regulations for flights to and from Canada

Required Notices under the Passenger Rights Protection Regulations for flights from the Kingdom of Saudi Arabia

The Airline Passengers with Disabilities Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation. 

Our online booking features a fully automated facility called “Calendar Pricing”, which immediately displays the lowest fare available, thus allowing travellers to decide quickly when it is most convenient and cheapest to fly.

Only Philippine Airlines’ issued Tickets, Travel Voucher and/or Travel Extras are eligible for Travel Credit (TC) conversion. This is subject to the Ticket and Travel Extras fare conditions.

Multi-Currency Pricing allows the customer to choose the pricing currency for payment.

Passengers must be at the airport no later than 45 minutes before the flight's estimated time of departure (ETD).

Philippine Airline’s Native Mobile Application is an additional platform where passengers may search and book flights, purchase ancillaries and check-in using their mobile devices anytime, anywhere.

You can choose to opt out of receiving email from Philippine Airlines at any time. You have a number of options for opting out of the different services we offer.

Philippine Airlines and HSBC %0 Installment Program Terms and Conditions

Philippine Airlines, Inc. (PAL) and PAL Express is committed to providing the total quality travel experience to all our customers. Our commitment to deliver the service expected of us and which our customers rightfully deserve is a primary and foremost goal.

1. As used in this contract “ticket” means this itinerary/receipt, in the case of an electronic ticket, of which these conditions and the notices form part, “carriage” is equivalent to “transportation".

In compliance with Article 4 (1) of the Act on Fair Labeling and Advertising, Republic of Korea

Philippine Airlines hereby furnishes its Agency Debit Memo (ADM) policy effective July 1, 2018.

In compliance with the IATA Resolution 850m of the Passenger Agency Conference Resolution Manual, Philippine Airlines hereby furnishes its Agency Debit Memo (ADM) policy effective December 01, 2017.

Notices and Informed Consent forms from laboratory and testing partners for passengers undergoing a COVID-19 test in Manila.

A same-day delivery service offered by Philippine Airlines Cargo Business in partnership with couriers available nationwide.