We understand the importance of your baggage to your travel experience. Should your baggage be delayed, damaged, or tampered with, we are committed to locating, repairing, and returning your belongings. Please report any baggage incidents immediately at the Baggage Assistance Counter located in the Arrival Area. If you are unable to report in person, you can report any baggage issues and receive updates on a filed report by visiting our Baggage Issue Reporting Portal.
Terminal 1 International (Macroasia)
Baggage Assistance including Lost and Found (inside the aircraft only)
Business Hours: Monday to Sunday (24/7)
Email: BaggageServicesINT@pal.com.ph
Domestic Flights Baggage Claims Office (2P)
Business Hours: Monday to Sunday 6:00AM – 10:00PM PH local time
Terminal 2 Domestic (Macroasia)
Baggage Assistance including Lost and Found (inside the aircraft only)
Business Hours: Monday to Sunday 4:00AM – 12:00AM PH local time
Email: BaggageServicesDOM@pal.com.ph
For more Baggage Information, please visit our page at
https://www.philippineairlines.com/before-you-fly/baggage-information
To follow-up on your concerns regarding your delayed, missing, or damaged baggage, you may call:
PAL Reservations Hotline
Telephone number: (+632) 8855-8888 local 9 | (+632) 8539-0000
Hours of Operation:24/7
US/Canada number: 1-800-435-9725
MyPAL Assist Click to to Call (VoIP)
No telecom charges if you’re connected to the internet
You will receive a reference number at the end of the reporting process. Please keep this number in order to track the progress of the search for your baggage. We will search your baggage using the airline shared system and we will contact you immediately for any update.
For international flights, if your baggage is not found by the seventh day after the baggage was reported missing, accomplish the Baggage Claim Form for further processing.
We shall record the details of the damage to your baggage and you will be offered immediate assistance, as necessary.
Please note our liability for damaged baggage is based on our General Conditions of Carriage and/or the Montreal Conventions, unless a higher value has been declared in advance, our liability remains limited.
We are also not responsible for baggage damage due to normal wear and tear, which includes:
- Cuts, scratches, scuffs, dents and marks;
- Damage to or loss of protruding parts, including straps, pockets, pull handles, hangar hooks, wheels, external locks, security straps, or zipper tabs;
- Damage due to improper or overpacking;
- Baggage accepted under the conditions of the Limited Release Tag - including items retrieved or confiscated by airport authorities or security personnel.
If you mistakenly picked up someone else's baggage or left the airport without claiming your baggage, immediately contact our Baggage Assistance Counter.
For international flights, the following documents are required when you claim your baggage:
1. A copy of your passport (photograph page and the page stamped at the time of entry to the country)
2. An accomplished Customs Declaration Form. Please note that retrieving your left-behind baggage requires Customs clearance.
Please bring all the required documents to the airport for a smooth baggage claiming process.
The baggage releasing schedule is from Monday to Friday at 0800H-1700H.