Through the Manage My Booking, you can: 

• View your PAL and/or PAL Express bookings 
• Rebook domestic or international flights voluntarily 
• Explore and avail of any myPAL Travel Boost offering 
• Avail and modify special service requests (example: wheelchair assistance, meal preference, etc.) 
• Update or add your email address, contact number, emergency contact information, and frequent flyer number 
• Select or modify regular seats 
• Refund domestic or international flight tickets

To use Manage Booking, you need to have

• Your booking reference code 
  
  • Example: Q1W2E3 
• Your last name or the last name of any passenger listed in the PAL booking 

For the applicable charges incurred within the Manage My Booking facility, you may conveniently pay through the following forms of payment 

• Valid Credit/Debit Cards
  • Mastercard/Visa/JCB/American Express, UATP, Diners Club and Discover 
    
  
  

  NOTES:

  • Diners Club and Discover Cards for itineraries quoted in the following currencies: PHP, USD, AUD, CAD, GBP, HKD, JPY, NZD, SGD, CNY, MYR, AED, KRW, MOP, IDR, THB and TWD 
    
    
• Paypal
  • Applicable for itineraries quoted in currencies: PHP, USD, AUD, CAD, GBP, HKD, JPY, NZD, SGD, THB and TWD
• GCash for itineraries quoted in currency: PHP
• GrabPay for itineraries quoted in currencies: PHP
• ATM Kiosk for itineraries quoted in currencies: THB
• Over The Counter for itineraries quoted in currencies: THB
• Alipay for itineraries quoted in currencies: AUD, CAD, CNY, GBP, HKD, JPY, MYR, NZD, SGD, THB and USD
• Dragonpay for itineraries quoted in currency: PHP
• WeChat Pay for itineraries quoted in currencies: AUD, CAD, CNY, GBP, HKD, JPY, NZD, SGD and USD 
• Financial Process Exchange for itineraries quoted in currency: MYR
• Billease for itineraries quoted in currency: PHP
• UnionPay for itineraries quoted in currencies: SGD, USD, HKD, THB, GBP, JPY, AUD, CAD, NZD, CNY, MOP, IDR, MYR, AED, INR, KRW, TWD and PHP
• Online Banking for itineraries quoted in currencies: THB and IDR 

Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll-Free Number 1-800-435-9725) or at any PAL Ticket Office.) 

 

Yes, voluntary rebooking may be made through the Manage Booking Facility, EXCEPT for: 

• Group booking (with 10 or more passengers) 
• Bookings created through our partner travel agencies 
• Tickets with other airline segments  
• No Show Downline cancellation (NSD) 
• Bookings with no active segment 
• Mabuhay Miles issued tickets 

myPAL Seat Select	Yes. Choice Seats may be modified subject to new payment of applicable Choice Seats or Advance Seat Selection fees. Click myPAL Seat Select for more info.
Prepaid Baggage	No. Passenger who wish to upgrade their Prepaid Baggage or wish to rebook their Prepaid Baggage to their new flight, provided no changes on the route, must contact any PAL Ticket Offices or Contact Center. Changes must be done at least four (4) hours prior to the scheduled Estimated Time of Departure. Click Prepaid Baggage for more info.
myPAL Flavors	No.  For passenger who wish to rebook his/her flight provided no changes on the route, myPAL Flavors may be carried over to the new flight. Changes must be done at least 72 hours prior to scheduled Estimated Time of Departure at any PAL Ticket Offices or Contact Center. Click myPAL Flavors for more info.

 

Note: myPAL Seat Select and myPAL Flavors are subject to availability.

You can make changes and requests through our Reservations Hotline (+632 8855-8888, +63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
Click the Contact Us page to view our most updated list of phone numbers and ticket office locations.