Dear passengers:

A number of flights of PAL will need to be delayed or cancelled today, May 20, 2024, as a result of technical issues with the radar system for the Manila area which is affecting departures and arrivals of scheduled flights.

 

We are closely coordinating with the aviation authorities on the adjustment of flight schedules and clearances, as the authorities are working expeditiously to resolve this temporary problem.

 

We will take all necessary steps to restore normal schedules as soon as possible.

 

As always, safety is our top priority, and we seek your kind understanding and patience. For flights to or from Manila, we advise you to check the status of your journey before proceeding to the airport. Please visit https://www.philippineairlines.com/en/flight-status for the latest update.

 

If your flight is CANCELLED, you have the option to:

 

1. Convert your ticket to Travel Credits equivalent to the unused segment of your ticket. Voucher validity is one year (1) from the date of issuance.

 

2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.

 

3. Refund ticket without penalties, excluding Ticketing Service Charge.

 

For urgent concerns and information, you may reach us via:

 

- Hotline: (+632) 8539-0000 / (+632) 8855-8888

- Philippines Mobile: (+63) 919-056-2255

- Messenger: https://bit.ly/PALMessenger

- Viber: Search for Philippine Airlines

- WhatsApp: Add us as a new contact (+63) 998-951-4359

- myPAL Web Chat: https://bit.ly/PAL-Web-Chat